Blog
AI support, honestly accounted
Notes from the team building live video support agents — on billing models, resolution accounting, and what changes when the bubble has a face.
What Fin really costs in 2026: a teardown of the $0.99 resolution fee
Fin charges $0.99 per resolution — including chats that just went silent. The 2026 math on assumed resolutions, bill shock, and the auto-renew trap.
Fin alternatives for SMB support teams (2026)
An honest 2026 roundup of Fin alternatives for SMB support: enterprise agents, voice AI, video avatars, and where staying on Fin is still the right call.
The assumed-resolution problem: how silence becomes revenue
Fin counts 24 hours of customer silence as a $0.99 billed resolution. Silence is ambiguous. What honest, per-conversation resolution accounting looks like.
A live video support person on your site, in five lines
Install a realtime AI video support agent in five lines: what the widget does, how failover keeps the bubble alive, and what prepaid minutes cost.
Why the chat bubble grew a face
The chat bubble looked the same for years while text bots optimized for deflection. Why support needed a face, and how we keep it from failing weirdly.